Google Commerce: 2014 Holiday Shopper Research: Shopping Never Sleeps

2014 Holiday Shopper Research: Shopping Never Sleeps

10/9/14

This holiday shopping season will be our most connected ever, with devices at our fingertips helping us hunt for deals in short moments—whether it’s on a laptop at work or on a smartphone right before bed. In fact, one third of all shopping searches on Google happen between the hours of 10 p.m. and 4 a.m..¹ That’s because shopping doesn’t stop once the mall closes. Today’s shopper spends more time than ever researching purchases online at all hours of the day; we’ve gone from midnight snacking to midnight shopping.
To understand how digital trends will impact this year’s shopping season, we conducted our annual Holiday Shopper Intentions research with Ipsos MediaCT, surveying consumers on their shopping behavior. We found that people are shopping earlier, using online video to help with research, and turning to smartphones as personal shopping assistants.
Black Friday is becoming a month-long event People are starting their research early and retailers are stretching Black Friday promotions across November, changing the focus from just one day to a month-long event. More than half of consumers surveyed said they’ll start their research before Thanksgiving, with 26% of shoppers having started before Halloween.²
Shoppers are also spending more time consulting more sources before making a decision. In 2010, shoppers used five sources of information on average before purchasing, but that has more than doubled with shoppers consulting at least 12 sources last year.³ This means that October through November has become a crucial period for retailers to reach shoppers online, being present with offers, information, how-tos and content.

Online shopping is the new window shopping Shoppers are going online for inspiration at all points of their day, not just to research specific products but to see what their friends and favorite influencers are wearing. Sites like YouTube and Pinterest have become the new window displays, and a new generation of fashion influencers like Bethany Mota are influencing shopping decisions.
Shopping-related content on YouTube, from unboxing videos to product reviews, is becoming an important part of the holiday research process and is trending up year over year. Haul videos—or the YouTube equivalent of telling your best friend about your latest shopping purchases—spike during key shopping events and hit their peak during Black Friday weekend. Videos with "haul" in the title have have been watched more than 1.1B times on YouTube, and views are up 1.7x this year compared to last year.⁴

And shoppers aren’t just using YouTube for research ahead of time, they’re also looking up videos while they’re in stores to help them make decisions. One in four shoppers say they've used YouTube to search for a video related to a product they're considering while in a store.⁵
Your phone: The ultimate shopping assistant One of the biggest enablers for shopping throughout the day is our mobile devices. Our research found that 75% of smartphone shoppers plan to use their phones in-store this holiday season.⁶ It used to be that shoppers came to the store with little knowledge, and the sales associate educated them on products. Now shoppers are coming into stores teeming with information, and are turning to their phones as personal shopping assistants. One in three shoppers use their smartphones to find info instead of asking store employees.⁷
We’ve found that when retailers understand mobile behavior in stores, they can meet shoppers online with helpful information. In fact, 46% of shoppers who use their phone in a store still end up making a purchase, an 11 point increase from 2011.⁸ Consumers are coming into stores more purposeful and informed than before, and savvy retailers are turning this into an opportunity.
Want to know more about the 2014 holiday shopper? Check out more research and case studies at Think with Google.
Posted by Beth Thomas, Industry Development Manager, Google
1. Google Shopping search data, July - September 2014 2. Google / Ipsos MediaCT 2014 Holiday Shopping Intentions Study, September 2014 3. Google and Inmar, 2013 4. Google data, January 2013 - September 2014, Indexed views on YouTube 5. Google Consumer Survey, September 2014 6. Google / Ipsos MediaCT 2014 Holiday Shopping Intentions Study, September 2014 7. Google Mobile In-Stores study May 2013 8. Google Nielsen, November 2013

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2014 Holiday Shopper Research: Shopping Never Sleeps

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